Privacy Policy
Last Updated: April 21, 2026
This Privacy Policy describes how Dhruv Pawar, operating under Rising Star Realty Ltd., Brokerage("Brokerage"), collects, uses, and safeguards your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), and the Trust in Real Estate Services Act (TRESA).
1. Information We Collect
We collect personal information that you voluntarily provide to us through our Meta Ads lead forms, our website, and direct communications. This information may include:
Contact Identifiers: Your name, email address, and phone number.
Real Estate Data: Property preferences, budget, financing status, and property details.
Communication Data: Call recordings, text message history, and email correspondence.
2. Purpose of Collection: Marketing and Qualification
Your information is collected for two primary purposes:
Qualification: To assess your suitability for real estate services, verify your needs, and improve follow-up and service delivery through data analysis.
Future Marketing: To retain your information for ongoing marketing efforts, including sending property listings, market updates, and promotional content that may be of interest to you.
3. Use of Artificial Intelligence and Call Recording
To provide a superior level of service and optimize performance, we employ advanced technological tools:
AI Qualification: We use Artificial Intelligence (AI) to score and qualify leads based on the data provided. This automated processing helps us respond more effectively and match you with the most appropriate real estate guidance.
Call Recording and Transcription: We record and transcribe telephone calls for quality assurance, training, and service optimization. By proceeding with a call after being notified of recording, you provide implied consent for these purposes.
AI Transcription: Transcripts are generated using AI tools to ensure accuracy in our records and to help us follow up effectively on your specific real estate needs.
4. Data Security and Internal Storage
We are committed to the security of your data:
Internal Servers: Your personal information is stored on secure internal databases managed by the Brokerage.
Safeguards: We use industry-standard encryption (such as AES-256) for data at rest and in transit, alongside strict access controls to prevent unauthorized access.
No Third-Party Sharing: We do not sell, trade, or share your personal information with outside parties for their marketing purposes. Information is only shared with Dhruv Pawar and Rising Star Realty Ltd., Brokerage, or as required by law (for example, to comply with a warrant or regulatory audit).
5. Compliance with Canadian Texting and Calling Rules
We strictly adhere to federal regulations regarding consumer contact:
Texting (CASL):We only send marketing text messages (SMS) to individuals who have provided express or implied consent. Every marketing text includes our identity and a functional "STOP" mechanism to opt out instantly.
Calling (DNCL):We scrub our calling lists against the National Do Not Call List every 31 days. If you have made an inquiry, we may call you for up to six months under the "Established Business Relationship" (EBR) exemption, regardless of your DNCL status.
6. Retention and Your Rights
Retention: We retain your information for as long as necessary to fulfill the identified purposes or as required by law (typically 7 years for real estate transaction records).
Opt-Out:You may withdraw your consent for marketing at any time by clicking "unsubscribe" in emails or replying "STOP" to any text message.
Access and Correction: You have the right to request access to the personal information we hold about you, including AI-generated transcripts or qualification scores, and to request corrections to inaccurate data.
7. Contact Information and Accountability
Rising Star Realty Ltd., Brokerage is accountable for the personal information under the control of Dhruv Pawar.
Brokerage: Rising Star Realty Ltd., Brokerage
Representative: Dhruv Pawar
Broker of Record: Ram Pawar
Address: 2131 Williams Parkway #15, Brampton, Ontario L6S 6B8
Privacy Contact: 905-793-0075
Email: realtor@dhruvpawar.com
For questions regarding this policy or our data practices, please contact our Privacy Officer at the address, phone number, or email listed above.